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The National Information Technology Authority Uganda (NITA-U) is a government agency responsible for coordinating, promoting, and monitoring the use of information technology in Uganda. As part of its mandate, NITA-U has established ICT Innovation Hubs and Business Process Outsourcing (BPO) Centers across the country.

ICT Innovation Hubs are facilities that provide entrepreneurs, startups, and technology enthusiasts with access to modern technology infrastructure and business development services.

The ICT hubs are designed to foster innovation, creativity, and collaboration, and provide a prerequisite of a conducive workspace environment for technology-driven businesses to grow and thrive. They offer services such as training, mentorship, networking opportunities, and access to funding.

For example Nakawa ICT Hub is an ICT Innovation Hub located in Nakawa, Kampala, Uganda. It is one of the ICT Innovation Hubs established by NITA-U to promote technology innovation and entrepreneurship in the country.

Nakawa ICT Hub offers a co-working space, training, mentorship, and networking opportunities for startups and entrepreneurs in the technology industry. The facility is equipped with modern technology infrastructure such as high-speed internet connectivity, computer labs, and meeting rooms.

The hub provides a platform for technology enthusiasts to develop innovative solutions to local challenges and compete in the global market. It also offers employment opportunities to the youth in the technology industry.

National Information Technology Authority Uganda (NITA-U) has also partnered with International and private enterprises to startup projects, which will be implemented by different  innovation hubs, to provide comprehensive incubation facilities to thousands of  young entrepreneurs in different parts of the country, with the aim of finally helping young entrepreneurs have better access to capital, knowledge, innovation and the global market.

On the other hand, the National Information Technology Authority-Uganda has embarked on setting up a regional business process outsourcing centers in some parts of the country and has facilitated the creation of the Uganda BPO Association which currently has 48 registered companies, employing over 4000 Ugandans.

Business Process Outsourcing (BPO) Centers are facilities that offer outsourcing services to local and international clients. These centers provide services such as customer service, technical support, data entry, and other back-office operations.

The centers are equipped with modern technology infrastructure, high-speed internet connectivity, and trained personnel to offer tele-surveys, human resource management, data capture, free Wi-Fi, quality and cost-effective services to clients, access to government e-services among others.

NITA-U’s ICT Innovation Hubs and BPO Centers are part of the government’s efforts to promote technology innovation and create employment opportunities for the youth. They provide a platform for technology enthusiasts to develop innovative solutions to local challenges and compete in the global market. The centers also offer employment opportunities to the youth, especially in the technology industry, which has emerged as a major employer in the country.